Question 1

Postal Days

Accepted Answer

All postal orders are dispatched on Tuesdays and Thursdays only.Orders must be placed in advance to meet these dispatch days. We do not post on weekends or bank holidays.

Question 2

Delivery Service

Accepted Answer

All postal boxes are sent using Royal Mail Tracked 24. While this service aims to deliver within 24 hours, this is not guaranteed by Royal Mail and delays may occasionally occur which are outside of our control.

Question 3

Delivery Responsibility

Accepted Answer

It is the responsibility of the customer to ensure that the recipient will be available to receive the parcel. A safe place or suitable drop-off location must be provided when ordering.

We do not take responsibility for:
• Failed deliveries
• Incorrect addresses provided
• Parcels left in safe places
• Parcels delayed by the courier
• Parcels not collected from delivery offices

Once the order has been dispatched, the parcel is the responsibility of the courier service.

Question 4

Product Care

Accepted Answer

Our cakes and brownies are baked fresh to order. On arrival, products should be stored in a cool, dry place and consumed within the recommended time stated on the box.

Question 5

Allergen Disclaimer

Accepted Answer

All products are made in a kitchen that handles the following allergens: Gluten, Wheat, Milk, Eggs, Soya, Nuts, Peanuts, Sesame, and Sulphites.

Although care is taken to avoid cross-contamination, we cannot guarantee that any product is completely free from allergens. Our products are not suitable for customers with severe allergies.

It is the customer’s responsibility to inform us of any allergies before ordering.

Question 6

Damages in Transit

Accepted Answer

We take great care in packaging our postal boxes to ensure they arrive safely. We are not responsible for damage caused during transit, but if there is an issue please contact us within 24 hours of delivery with clear photos of the packaging and contents and we will review each case individually.

Question 7

Weather Conditions

Accepted Answer

During warm weather, we cannot guarantee that products will not soften in transit. By ordering postal bakes, you accept this risk.

Question 8

Contact

Accepted Answer

If you have any questions before ordering, please contact us before placing your order.

Question 9

Website Legal Information

Accepted Answer

1. Introduction

These Terms and Conditions govern your use of this website and any services provided by Sarah's Cake Shop,  a sole trader operating in the United Kingdom. By using this website, you agree to these Terms in full.

If you do not agree with these Terms, please do not use this website.

2. About Us

Sarah's Cake Shop is a sole trader business registered in the United Kingdom.
Contact email: [your email address]

3. Use of Website

You agree to use this website only for lawful purposes. You must not:

* Use the website in any way that causes damage or disruption
* Attempt to gain unauthorised access to the website
* Use the website for fraudulent or harmful activity

4. Products / Services

All descriptions of products or services are subject to change at any time without notice.

We reserve the right to discontinue any product or service at any time.

5. Pricing and Payment

* All prices are listed in GBP (£) unless stated otherwise
* We reserve the right to change prices at any time
* Payment must be made in full before goods or services are delivered (unless otherwise agreed)

6. Refunds and Cancellations

Refund and cancellation policies will depend on the nature of the service or product and will be stated clearly at the point of purchase.

7. Intellectual Property

All content on this website, including text, images, branding, and logos, is owned by or licensed to Sarah's Cake Shop.

You may not reproduce, distribute, or use any content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Sarah's Cake Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or services.

9. External Links

This website may include links to third-party websites. We are not responsible for the content or practices of those sites.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

11. Changes to Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

13. Contact

If you have any questions about these Terms, please contact:
Email: hello@sarahscakeshop.co.uk

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